We understand that buying footwear online doesn’t always go as planned. That’s why UrbanStep Shoes offers a fair and flexible return policy.

📆 Return Timeframe
Returns are accepted within 28 days of receiving your order. Items must be in their original condition and packaging.

✅ What Can Be Returned
You may return most items if:

They are unworn and unaltered.

The item is in resaleable condition and returned in its original packaging.

All tags, labels, and inserts are intact.

Please note: Customized items and final sale products cannot be returned unless damaged or defective.

💵 Refunds
Refunds will be issued to your original payment method once the return is received and inspected.

Refund processing typically takes 3–5 business days.

🔄 Exchanges
We offer easy exchanges for size or color adjustments. Let us know your replacement preference when you request a return.

📬 How to Return Your Item
Contact us at [email protected] with your order number.

Follow the provided instructions and ship the item using a trackable courier.

Once processed, you'll receive a confirmation email.

Still have questions? Call us at +1 (701) 555-7924 and we’ll be happy to assist.